Shipping & Delivery

At Zenvey Shop, we understand that a great shopping experience does not end when you place an order. Getting your purchase safely and conveniently is an important part of the experience.

We work with delivery partners to ensure that your order reaches you as smoothly and promptly as possible across Bangladesh.

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1. Delivery Charges

Delivery charges may vary depending on the delivery location, order size, product type, and applicable courier charges. The applicable delivery charge will be shown or communicated to the customer before the order is confirmed.

2. Order Processing

Once you place an order, our team may contact you to confirm your order and delivery details.

Orders are generally processed after confirmation and prepared for dispatch based on product availability.

Processing time may vary depending on the product, order volume, holidays, and other operational circumstances.

3. Delivery Time

Delivery time depends on your location and the courier service used.

We deliver orders across Bangladesh. Delivery times may vary depending on the destination, courier availability, weekends, public holidays, adverse weather, transportation disruptions, or other circumstances beyond our control.

We appreciate your patience in such circumstances.

4. Delivery Information

To help us deliver your order successfully, please provide:

• Your full name
• An active mobile number
• Complete delivery address
• Area/thana information
• A nearby landmark where helpful

Please ensure that someone is available to receive the parcel at the provided delivery address.

5. Order Tracking

Where tracking information is available, customers may use the Track Order facility on our website or contact our support team for assistance.

6. Failed Delivery

A delivery may fail if:

• The customer cannot be reached
• The provided address is incorrect or incomplete
• The customer refuses to receive the parcel
• The delivery location is inaccessible
• The customer repeatedly remains unavailable

In such cases, additional delivery arrangements or charges may apply depending on the circumstances.

7. Checking Your Order

We recommend checking the package and product condition upon delivery.

If you receive an incorrect, damaged, or apparently defective product, please contact Zenvey Shop as soon as possible and provide the relevant order details and supporting information.