Terms & Conditions

Effective Date: September 2026

Welcome to Zenvey Shop. By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website or purchasing from us.

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1. About These Terms

These Terms & Conditions govern your use of the Zenvey Shop website and your purchase of products from our store.

Zenvey Shop reserves the right to update these terms when necessary. Any updated terms will be published on this website.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occasionally occur between product images and the actual product due to photography, lighting, display settings, manufacturer packaging, or product revisions.

Where a product specification is important to your purchase decision, we recommend reviewing the listed specifications carefully or contacting our support team before ordering.

3. Product Prices

All product prices displayed on the website are subject to change without prior notice. We reserve the right to correct pricing, product information, or listing errors. If an order is affected by an obvious pricing or information error, we may contact the customer before processing the order.

4. Orders & Order Confirmation

Placing an order through our website does not necessarily mean that the order has been finally accepted.

We may contact you to verify order details, availability, delivery information, or other relevant information before confirming an order.

Zenvey Shop reserves the right to cancel or decline an order in circumstances such as:

• Product unavailability
• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Significant pricing or listing errors
• Delivery limitations
• Other legitimate operational reasons

If an order is cancelled after payment has been received, applicable refund procedures will be followed.

5. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name
• Active phone number
• Complete delivery address
• Relevant location or landmark
• Any other information required for successful delivery

Zenvey Shop cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable customer information.

6. Payment

Zenvey Shop may accept payment through available methods including:

• Cash on Delivery
• bKash
• Nagad
• Rocket
• Bank Payment

Payment instructions may vary depending on the selected method.

Customers are responsible for providing accurate payment information and completing any required payment steps.

7. Delivery

We aim to dispatch and deliver orders within a reasonable timeframe depending on product availability, destination, courier operations, weather, holidays, and other circumstances.

Zenvey Shop delivers across Bangladesh. Delivery charges and estimated delivery times may vary depending on the delivery location, product type, order size, and applicable courier charges. The applicable delivery charge will be shown or communicated before the order is confirmed.

8. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy.

Customers are encouraged to inspect their products upon delivery and contact Zenvey Shop promptly if the product is damaged, defective, incorrect, or otherwise eligible for a return.

9. Warranty

If a product carries a manufacturer or seller warranty, the applicable warranty terms will depend on the individual product and supplier.

Warranty coverage does not automatically apply to damage caused by misuse, accidents, unauthorized modification, physical damage, liquid damage, or failure to follow the product’s instructions.

10. Intellectual Property

All website content, including logos, graphics, text, product presentation, design elements, and other original materials associated with Zenvey Shop, belongs to Zenvey Shop or its respective rights holders.

Such materials may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission.

11. Prohibited Use

You agree not to use the website for unlawful, fraudulent, abusive, or harmful purposes.

You must not attempt to interfere with the website’s operation, compromise its security, gain unauthorized access, or misuse any part of the website or its services.

12. Limitation of Liability

Zenvey Shop will make reasonable efforts to provide accurate information and reliable service. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without technical issues.

To the extent permitted by applicable law, Zenvey Shop shall not be responsible for losses arising from circumstances beyond our reasonable control.

13. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh.

14. Contact

For questions regarding these Terms & Conditions, please contact us.