Warranty Policy

At Zenvey Shop, we provide warranty support for eligible products according to the warranty period and conditions specified for each product. Please read the following terms carefully before making a warranty claim.

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1. Warranty Period & Required Documents

Warranty claims for products covered by a 7-day, 3-month, 12-month, 18-month, or 24-month warranty require the original product box and valid cash memo/invoice.

• The original product box must be retained for warranty claims.
• A valid cash memo or purchase invoice is required.
• Warranty periods may vary depending on the specific product.

2. Expired Warranty

Once the applicable warranty period has expired, Zenvey Shop will not be obligated to provide warranty service or warranty-related support for the product.

3. Warranty Coverage

Warranty coverage applies only to factory defects or manufacturing-related problems.

• Factory defects and manufacturing-related issues may be covered.
• Broken or physically damaged products are not covered.
• Burnt or electrically damaged products are not covered.
• Products damaged by water or other liquids are not covered.

4. Transportation Costs

For warranty service, transportation costs for sending and receiving the product will be shared, with 50% of the applicable transportation cost borne by the customer.

5. Repair & Replacement

If the product is repairable, it will generally be repaired and returned within 7 to 10 business days. Actual service time may vary depending on the product, issue, parts availability, and service provider.

If the product cannot be repaired, Zenvey Shop may provide a replacement with a new product on a one-time basis, subject to availability. No additional warranty period will be provided after the replacement.

6. 7-Day Replacement Warranty

For products covered by a 7-day replacement warranty, the product must remain in completely new and unused condition.

• The product must be returned in its original condition.
• The original box, accessories, and applicable documentation should be included.
• Products showing scratches, marks, physical damage, or excessive signs of use may not qualify for replacement.

Important Notice