Privacy Policy

At Zenvey Shop, your privacy matters to us. We understand that when you shop online, you are trusting us with certain personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to protect it.

By using the Zenvey Shop website or placing an order with us, you acknowledge the practices described in this policy.

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1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Your name
• Mobile phone number
• Email address
• Delivery and billing address
• Order and transaction details
• Product preferences and shopping-related information
• Information you voluntarily provide when contacting our support team

We may also collect limited technical information, such as browser type, device information, IP address, and website usage data, where necessary to maintain and improve our website.

2. How We Use Your Information

We use your information primarily to provide a smooth and reliable shopping experience.

Your information may be used to:

• Process and confirm your orders
• Arrange product delivery
• Contact you regarding your order
• Provide customer support
• Process payments through available payment methods
• Improve our products, services, and website
• Prevent fraudulent or unauthorized activity
• Maintain business and transaction records
• Send relevant promotional communications where permitted and appropriate

We do not collect personal information simply for the sake of collecting it. We aim to use information only when it serves a legitimate business or customer-service purpose.

3. Payment Information

Zenvey Shop may offer payment methods including Cash on Delivery, bKash, Nagad, Rocket, and bank payment.

Where payments are processed through third-party payment services or financial institutions, the relevant provider’s privacy and security practices may also apply. We do not intentionally store sensitive payment credentials such as your PIN, password, or card security code.

4. How We Protect Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information when necessary with trusted service providers, such as delivery partners, payment providers, technology providers, or other parties who help us operate our business.

We may also disclose information where required by applicable law or where necessary to protect the rights, safety, security, or property of Zenvey Shop, our customers, or others.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better browsing experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Third-Party Services

Our website may contain links or integrations involving third-party websites or services. Zenvey Shop is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Children’s Privacy

Zenvey Shop is intended for general consumers and is not specifically designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

9. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Any updated version will be published on this page with a revised effective date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or the way your information is handled, please contact us.